Questions, Comments, or Need More Information?

Is your question not listed on one of our information pages, or is something not entirely clear? Send an email to service@chibimart.com. Please include your name, phone number, and the city you live in. If you are requesting after-sales service, please share photos of the product.

Customer Service – Opening Hours:

• Monday to Friday: 9:00 AM – 5:00 PM

• Saturday: 10:00 AM – 6:00 PM

• Sunday: Closed

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Frequently Asked Questions (FAQ)

Q: How long does it take to receive my package?
A: Please note that we need an average of 3–7 days to process your order before shipping. Rest assured, we do our best to get your order to you as quickly as possible! Once your order has been shipped, depending on your country or region, the estimated delivery time is 14–30 days. Please consider holidays that may affect delivery times.

Q: What is the return policy?
A: Upon receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item for your return or exchange to be processed.

Q: How can I contact you regarding my order?
A: You can contact us by email at service@chibimart.com or by using the contact form found on this page.

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If you want, I can also combine this with the previous FAQ and support info into a complete, website-ready English version for your store. Do you want me to do that?